Good tasks manager to track my schedule
I am using Alvaria on a daily basis to manage my schedule for the day and those to come, track my available days off and check the group …
Alvaria QualityFormerly Aspect Quality Management
Overview
What is Alvaria Quality?
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas…
Recent Reviews
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What is Alvaria Quality?
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for…
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Alvaria Quality?
Alvaria Quality Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(3)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users have provided several recommendations based on their experience with the system. Firstly, they suggest trying the system hands-on to get familiar with its features and functionalities. By doing so, users can find a comfortable routine and easily adapt to the system. Secondly, users recommend taking a look at AQM, as it is considered a valuable component of the system. Its features and capabilities are seen as beneficial for users. Thirdly, users suggest considering AQM as part of a Unified Interaction Process (UIP) suite. They believe that integrating AQM into this suite can enhance overall performance and efficiency. Lastly, users recommend using AQM in conjunction with Workforce Management (WFM) products. This combination is seen as advantageous in optimizing workforce productivity and improving customer interactions.
Reviews
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June 22, 2022
Good tasks manager to track my schedule
I am using Alvaria on a daily basis to manage my schedule for the day and those to come, track my available days off and check the group balance for a specific area in the company. This also helps my manager to track my availabilities and tasks for the day.
- Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
- Many options available, entirely customizable for a better accuracy of the tasks.
- Very reliable and easy to use, with multiple format views available.
- There is a lot of options, probably too many and more than 50% are no use to me.
- Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
- Lot of options but UI tends to be a bit slow to load and still empty sometimes.
- Segments
- Group allowance
- Schedule
- KPIs tracking
- Manager tracking
- Tasks repartition well established